6805 Millhouse RdChapel Hill, NC27516
Monday - Friday: 07:00am - 07:00pm
Saturday: 08:00am - 05:00pm
Sunday: 02:00pm - 07:00pm
We would love to hear from you! Please complete the form below and our Client Care team will be in touch via email shortly! Alternatively you can send us a message by clicking the chat icon in the bottom right corner of the page.
All boarding requests can be made through your Owner Portal. If you are a new client, you can create your own account by following our New Client Steps.
Please note that scheduling availability for boarding is dependent upon the availability of the requested enclosure each night. All reservations are received as requests and our Client Care team will check our availability for you and be in touch to confirm your reservation.
If you have any additional questions regarding making a boarding reservation, please let us know in the box below and our Client Care team will reach out to you shortly with assistance.
We offer several accommodation options depending on the size of your pet and if you are boarding multiple pets together. To see the most up-to-date pricing and additional details about our boarding options, please see our Boarding Page.
Our rates are all inclusive, which means that all feeding, playtimes, medications, and more are included in your nightly rate.
If you have any additional questions regarding our accommodation options and nightly rates, please let us know in the box below and our Client Care team will reach out to you shortly with assistance.
We kindly ask that you pack light when bringing your dog/s to board at the Lodge. All items must be labeled clearly with your pet’s first and last name.
FOOD: We recommend continuing your pet’s usual diet during boarding. Their food can either be portioned out into individual meals or in a large resealable bag or container. We cannot accept any containers made of glass or ceramic. We ask they you only bring enough food for their stay, plus a couple of meals just in case.
MEDICATION: All medications and supplements must be in the original prescription bottle or over-the counter packaging. In addition, we also require a Medication Form to be completed, which can be done online prior to dropping off your pet/s.
BEDDING: The Lodge provides all bedding for your pets during their stay, and we kindly ask that you leave their regular beds at home. However, if you would like to bring a familiar single blanket or piece of clothing, we will happily provide that to them during their stay with us.
TOYS: We allow for one durable toy per pet. For safety reasons, toys with stuffing, squeakers, or other potential hazards cannot be placed in the enclosure with your pet.
CATS: For safety reasons, please bring cats in their carrier labeled with your cat’s first and last names.
If you have any additional questions regarding what to bring for your pet, please let us know in the box below and our Client Care team will reach out to you shortly with assistance.
For boarding reservations not over a holiday, we ask that you communicate your cancellation to us at least 3 days prior to your original check-in date. Doing so will enable us to give your slot to another pet owner who needs it.
For all major holidays, we require a non-refundable boarding deposit of two nights’ stay. If you cancel your boarding reservation prior to 14 days of the original check-in date, your boarding deposit will be held on your GBL account for one year and can be used for any future services. If you cancel within the 14 days of the original check-in date, your deposit will be forfeited. If you shorten your holiday stay by more than two nights, or to where you are no longer boarding over the holiday, the deposit will be forfeited
If you have any additional questions regarding our cancelation policy, please let us know in the box below and our Client Care team will reach out to you shortly with assistance.
Prior to their first day of boarding or daycare, we require a half day visit to assess how your dog socializes with other dogs and humans. After the assessment, we’ll email you a detailed report that will give you an overview of your dog’s behavior and social skills.
This assessment begins by completing a Pet Profile form. This form gives us a detailed look at your dog’s social, behavioral, and health history.
To schedule an assessment, please complete our Assessment Form. Alternatively you can reach out to our Client Care team via the chat widget in the bottom right corner, email us at “email@example.com”, or call us on (919) 929-7387.
We currently offer three daycare services: day-to-day scheduling, 10 day passes, and a special quarterly Daycare Class. Information regarding each type of Daycare options can be found on Daycare Page. In addition, you can find a list of our most frequently asked questions on our Daycare FAQ page.
If you have further questions, please let us know in the box below and our Client Care team will reach out to you shortly.
All day-by-day scheduling for daycare can be made through our Owner Portal. If you are a new client, you can create your own account by following our New Client Steps.
Please note that scheduling depends on individual availability on a given day. For reliable and guaranteed availability, please see our Daycare Classes.
If you are having any difficulties with creating or accessing your online Owner's Portal, please let us know in the box below and our Client Care team will reach out to you shortly with assistance.
Our Daycare Classes are the most reliable way to ensure daycare availability for your dogs. Similarly to a subscription service or gym membership, you pay a monthly membership to guarantee a space for your pet. That space is reserved specifically for your dog indefinitely provided your dog remains enrolled in their Class. You can learn more about our daycare classes on our Daycare Page.
If you would like to enroll your pet in a Daycare Class, please complete the Class Enrollment form. Once received, a member of our Client Care team will reach out to you to complete the enrollment of your dogs.
If you have any unanswered questions regarding our Daycare Classes, please don't hesitate to send a message to us in the box below. Our Client Care team will then be in touch shortly.
If you need to cancel a daycare appointment, we request that you inform us prior to 3pm the day before. Any cancelations or incomplete appointments after this cut off will be charged at the full rate of service or a day deducted from your pass.
For our Daycare Class clients, all days for the month are pre-paid, and there is no fee or penalty for missed days.
To cancel your appointment, you can let us know in the comment box below or call us at (919) 929-7387.
You can request a grooming appointment by completing our Schedule Grooming form. Please note that in order for our Grooming team to schedule an appointment for your pet, you must also have created your account with us. If you are a new client, you can create your own account by following our New Client Steps.
Please note that scheduling depends on the availability of our grooming team on a given day.
If you have any further questions regarding scheduling a grooming appointment, please let us know in the box below. Our grooming team will then be in touch shortly to assist you.
We offer a wide range of grooming services, which can be explored on our Grooming Page. The individual pricing of our services depends on many factors including coat length and health, pet size, and temperament.
To assist you in receiving an accurate quote for your service, please complete a Grooming Request form. This will give you an estimate of your requested services as well as send a message to our experienced grooming team.
If you are having any difficulties, or wish to contact our grooming team directly, please let us know in the box below and our Grooming team will reach out to you shortly with assistance.
We currently offer four training services: Private training, daycare training, group classes, and a 2-week board and train program. Additional information regarding our various Training options can be found on our website Training Page. In addition, you can find a list of our most frequently asked questions on our Training FAQ page.
If you have further questions, please let us know in the box below and our Training team will reach out to you shortly.
We would be happy to set up a consultation with our training department to explore one-on-one training for you and your pup. To help us to better understand your dog’s individual needs, please let us know more about their history and any behaviors you would like to work on while they are with us.
Our Training team will then be in touch shortly to assist you in scheduling daycare/private training.
You can request to enroll your pet into a Group Training Class through our Owner Portal. If you are a new client, you can create your own account by following our New Client Steps. Please note that scheduling depends on the number of spaces remaining in each class. Our Training team will reach out to you via email to confirm enrollment into your requested class.
Our Board and Train program is an intensive 2-week program specifically tailored to your dog's individual needs. Before scheduling for this program, we would like to discuss with you your pet’s personality, any ongoing difficulties, and any specific goals you may have for this program. Our Training department are happy to work with you on specific areas as well as provide a well-rounded obedience program.
Please let us know below a short history of your pet and their behavior, as well as potential time periods with which you wish to partake in our program. Our Training team will be in touch shortly to follow up with you and discuss scheduling.
Yes! We offer tours of our facility via scheduled appointments only. If you would like to set up a time to visit, please let us know the days and times you are available in the box below.
One received, our Client Care team will review our availability and help schedule you for a tour of the Lodge.
If you are a new client, you can create your own account by following our New Client Steps. If you are an existing client, you can access the portal by logging in on the Owner Portal page.
If you do not remember your password, you can select the “Forgot Password?” option from the log in page to reset it.
If you are having any difficulties accessing or creating your Owner Portal account, please let us know in the box below and our Client Care team will reach out to you shortly with assistance.
If you are having difficulties accessing your account, we recomend first trying to reset your password. You can select the “Forgot Password?” option from the log in page to reset it.
Please note that both usernames and passwords are case sensitive. Be sure to check for accidental capital letters in your username/email used to access your account.
If you are having any difficulties accessing or creating your Owner Portal account after resetting the password, please let us know in the box below and our Client Care team will reach out to you shortly with assistance.
Please submit your question in the box below. Once received we will forward it on to the relevant department/individual. They will then be in touch shortly via the phone number or email address you provided earlier in the form.